THREE short days ago, I promised you we were working on something big.
(If you missed that blog / email, here's a one sentence recap: My dear friend Mike's recent, sudden passing gave me the impetus to help our subscribers more than we are.)
HERE'S WHERE WE ARE NOW...
We want to do better by you.
There are a TON of subscribers like you who have questions about their PC and NEED answers who end up not getting things fixed (or end up with lousy solutions) because they don't think to ask us because we're "just" antivirus guys (which just isn't true.)
We're not just talking about PC security or optimization. We're talking about getting your PC to finally work for you the way it's supposed to. We’re talking complete PC mastery.
...AND THIS IS WHERE YOU COME IN.
Now that we're putting rubber to the road to solve these vexing problems, your insight means everything.
Do us a favor: Tell us what would make the biggest difference for you.
To make it easy, we've chopped everything down to JUST THREE QUESTIONS and should only take you about one minute.
Go here to give us your take: https://www.surveymonkey.com/r/RT5Y8FF
Mike was an extraordinarily talented programmer--we're talking a top 1/10 of 1% kind of a guy.
He'd had been sick for some time, but his passing was a shock to us all. After he died, his business partner contacted me. "Kevin," she began, "You were the only one Mike trusted with his programs."
Understanding what someone has done with their digital life is no small task--doubly so when they're a programmer--trebly so when they're a business owner.
So, the first thing we did was look for his passwords so we could get access to their systems.
Perhaps the worst thing we uncovered?
His passwords were all over the place. Some were at home. Some were on his laptop. Some were on his office computer.
What. The. ____.
With tremendous help from another highly trusted programmer I knew, the three of us began to cull each of his computers for important data, passwords, and the keys to understanding how to resuscitate their business.
To be honest, were it not for the skill of the highly trusted programmer I brought in to help, it would have been over. Why?
His two most important passwords have no web-based password recovery and no practical way to reset them.
So, now what?
Over the next several days, little by little, we got things together and the business was on its feet again.
Let me tell you, going through something like this gets you thinking and helps you prioritize in a hurry.
Now that the dust has settled, fellow editor, Josh Christofferson, and I have begun working on something to help solve the computer organization and security issues we all deal with—and seldom realize how devastating they can be.
Stay tuned. More to come in 72 hours or less.